body{background:#f4f4f5;-webkit-font-smoothing:antialiased}.app-logo{display:flex;align-items:center;gap:10px;height:56px;padding:0 16px;margin-bottom:4px}.app-logo-mark{width:28px;height:28px;border-radius:8px;object-fit:cover;flex-shrink:0}.app-logo-text{color:#fff;font-weight:600;font-size:15px;white-space:nowrap;overflow:hidden}.app-header{background:#fff;padding:0 24px;display:flex;justify-content:space-between;align-items:center;box-shadow:0 1px 2px #0000000a}.app-header-title{margin:0!important}.app-header-user{cursor:pointer;padding:4px 8px;border-radius:8px;transition:background .2s}.app-header-user:hover{background:#0000000a}.app-content{padding:20px}.app-content-inner{width:100%}.kb-result-item{cursor:pointer;padding:12px 16px!important;border-radius:10px;transition:background .15s}.kb-result-item:hover{background:#fff1f2}.kb-diag-card{background:#fafafa}.kb-diag-option{height:auto!important;min-height:40px;padding:8px 14px!important;text-align:left!important;white-space:normal!important;line-height:1.5}.kb-diag-option:hover{border-color:#e60027;color:#e60027}.kb-diag-steps .ant-steps-item-description{width:100%;padding-bottom:4px!important}.kb-diag-steps .ant-steps-item-title{white-space:normal;word-break:break-word}.ticket-row-urgent>td{background:#fff1f0!important}.ticket-row-special>td{background:#fff7e6!important}.ticket-msg{border-radius:8px;padding:8px 12px;border:1px solid #f0f0f0}.ticket-msg-internal{background:#fffbe6;border-color:#ffe58f}.ticket-msg-email{background:#f0f7ff;border-color:#bad9ff}.ticket-composer{margin-top:0}.ticket-detail-top{flex:none;max-height:45%;overflow-y:auto;padding:20px 24px 4px}.ticket-detail-timeline{flex:1;min-height:0;overflow-y:auto;padding:0 24px 8px}.ticket-detail-composer{flex:none;border-top:1px solid #f0f0f0;padding:0 24px 16px;background:#fafafa}.ticket-detail-composer .ant-divider{margin-top:12px}.public-help{min-height:100vh;display:flex;flex-direction:column;background:#fafafa}.public-help-header{background:#1c1917}.public-help-header-inner{max-width:1080px;margin:0 auto;padding:12px 24px;display:flex;align-items:center;justify-content:space-between}.public-help-main{flex:1;width:100%;max-width:1080px;margin:0 auto;padding:24px}.public-help-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px}.public-help-card{border-radius:10px}.public-help-footer{text-align:center;padding:20px;border-top:1px solid #f0f0f0}mark.kb-highlight{background:#fecdd3;color:inherit;padding:0 1px;border-radius:2px}pre.audit-json{margin:4px 0 0;padding:8px 10px;background:#fafafa;border:1px solid #f0f0f0;border-radius:6px;font-size:12px;line-height:1.5;max-height:320px;max-width:480px;overflow:auto;white-space:pre-wrap;word-break:break-word}